Sales Terms and Conditions


Orders are not considered placed until payment is received.  Full payment is required to initiate all custom orders. Orders being drop shipped directly to client must also be paid in full at time of purchase.  All other merchandise must be paid in full prior to delivery.


Prices do not include any applicable sales, use, excise, or any other tax. Buyer agrees to pay all applicable taxes, which will be added at the time of invoicing.  Out of state sales are not taxed. Designers holding valid resale certificates are not taxed as long as payment is made by permit holder and permit is submitted at time of sale.


Unless otherwise stated, shipping and delivery charges are not included in the cost of goods. In some cases, shipping charges from the vendor to our showroom may be added. Drop shipping directly to the client may be available at an added cost.

Special Packing or Handling: If special packaging or handling not contained in the specifications is required, Buyer agrees to pay all reasonable extra charges. Twentieth Modern can get quotes for shipping and delivery but large orders may be subject to a handling fee of 5% of the sale total.

Delivery During Normal Business Hours: Delivery and installation will be made during normal working hours. Buyers shall pay all additional labor costs resulting from required overtime work performed for Buyer’s benefit.

Damage Claims: All claims for damages occurring before or during delivery will be deemed to be waived unless reported to Seller within 24 hours of delivery.  We facilitate shipping and delivery as a courtesy and are not responsible for damages incurred during transit. All purchases should be fully insured.  If damages do occur they must be reported within 24 hours of receipt and all packing materials must be saved for inspection. We will contact the shipper and make a claim on your behalf but Twentieth will not be held responsible in any way.


If merchandise is ordered to meet specific installation schedules and must be stored by Seller beyond the installation dates, Seller may bill and Buyer agrees to reimburse Seller for reasonable extended storage expenses. Items will be held for a period of 1 week free of charge.  Items not picked up after this period will be subject to charges based on volume. Twentieth is not responsible for loss or damage while merchandise is stored.


All sales are final.

Returns: Returns must be authorized by Twentieth.  In-stock items are returnable within 5 days for store credit only and are subject to a 30% Re-stocking fee.  

Credit: Twentieth credit is valid for one year from date of issue. Thereafter, unused Twentieth credit is forfeited. 

Refunds: Refunds are not issued except in the case of defective merchandise we are unable to replace. 

Special Orders: Orders for specially manufactured merchandise may not be changed or cancelled.

Once placed, these orders are non- returnable, for credit or for refund. 


All non-vintage merchandise sold by the Seller is warranted by the manufacturer.  Buyer agrees that its sole and exclusive remedy shall be for the repair or replacement of defective merchandise under such warranty and that no other remedy (including, but not limited to, incidental or consequential damages, business losses, or injury to person or property) shall be available.  Such warranty shall be in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.


Delays caused by labor disputes, governmental actions, Acts of God, or any other conditions beyond the Seller’s control are excused, and the Seller may postpone performance for a reasonable time thereafter.  Delays can and do happen.  Any dates or times given for delivery are considered estimations and the Seller is not responsible for expenses incurred by the delay


Prices are subject to change without notice. If a product is listed at an incorrect price, Twentieth reserves the right to refuse, cancel or limit any order placed at the incorrect price.


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This privacy policy sets out how twentieth uses and protects any information that you give twentieth when you use this website.

Twentieth Modern is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

twentieth may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Feb. 18th, 2011.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information.
  • which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes/li>
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address specified above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.